Linklater Engineering Ltd - Terms & Conditions

Please read these terms and conditions carefully before you make a purchase on Linklater Engineering Ltd Parts Clearance Store. By ticking the box on the checkout screen to order goods from Linklater Engineering Ltd Parts Clearance Store , you are deemed to have read, understood and accepted these terms and conditions.

Use of Site
The website may be used by you only for lawful purposes in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Information Accuracy
While we will use reasonable endeavours to verify the accuracy of the information we place on the website, we make no warranties, whether express or implied, in relation to its accuracy. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that the site or server are free of viruses or bugs. We will not be responsible for any loss of content or material uploaded or transmitted through the website.

These conditions govern our relationship with you. The terms and conditions of this website and all such services and product offers herewith are governed in accordance with the law of Scotland. By visiting the website and/or formulating requests for any services provided here, you consent that these conditions shall be governed by and construed in accordance with the laws of Scotland and you irrevocably submit to the exclusive jurisdiction of the courts of Scotland.

We will not be liable to you or any third party for any indirect loss or damage or for any loss of data, profit, revenue, business or management time, howsoever caused.

Description of Product
Each product purchased is sold subject to its product description, which sets out the specifications related to that product.

Goods described and pictures of goods displayed on Linklater Engineering Ltd Parts Clearance Store may differ slightly from the goods you receive, this may be due to the quality of the photographs or alterations made by suppliers. You will wherever possible be informed of changes made to any of the products available on Linklater Engineering Ltd Parts Clearance Store . You can return any items that you are not happy with within 14 days of receipt of the goods (Any goods that are not faulty or have not been sent in error by us are subject to a 15% restocking fee as these are clearance parts only).  We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time they were entered onto our database. Although we aim to keep the website as updated as possible, product descriptions appearing on this website at a particular time may not always exactly reflect the position at the time you place the order.

Linklater Engineering Ltd Parts Clearance Store - Online Ordering & Shipping

ORDER ACKNOWLEDGEMENT

Once you have placed an order via Linklater Engineering Ltd Parts Clearance Store, you will receive a confirmation e-mail of that order. A contract is formed between Linklater Engineering Ltd Parts Clearance Store and you when we despatch the goods you have ordered. Until the goods are despatched the order may be cancelled.

All orders within the UK will be charged VAT at 20%. Orders outside the UK will not pay any VAT. All transactions are in GB pound sterling. All prices on Linklater Engineering Ltd Parts Clearance Store are including VAT and is calculated on checkout unless otherwise stated.

Orders taken from outside of the UK may be liable to customs and import duties, these are the responsibility of the customer and Linklater Engineering Ltd Parts Clearance store cannot predict this type of charge.

Time
We aim to despatch goods within 48 hours but at extremely busy times this may take a little longer. You will be notified by e-mail when your order has been despatched or of any delays. In exceptional circumstances please allow 28 days for delivery.

DELIVERY

Please note we use Royal mail and Parcel Force for our couriers and will not be held responsible for lost parcels where a tracking service has not been paid for on the order, it is advised for high value orders this is purchased. The courier  will make one delivery attempt, but if you are out when the delivery is attempted you will be carded and if this is not collected from the depot or a redelivery has been arranged by yourself within 18 days your order will be returned to us. It is important that you make sure that there will be someone in to receive your parcel because if it is returned we cannot be held responsible for the cost of re-delivery.

Base Charges

All carriage charges to destinations in the UK are automatically calculated from the weight of the goods ordered on checkout once all address details have been entered.

Delivery outside the UK
All carriage charges to destinations outside of the UK are automatically calculated from the weight of the goods ordered on checkout once all address details have been entered.

Free Delivery Offers

Free delivery offers are subject to availability.

Linklater Engineering Ltd Parts Clearance Store - Return & Refunds

Return of Agricultural Parts

(Returns policy non UK)

All types of agricultural parts ordered are unfortunately non-returnable. Incorrectly supplied items must be advised within twenty-four hours of receipt.

Return of Items

If you return an item to us within 14 days in a unused, new condition and it's complete with the original packaging, we will be happy to refund you with the original price minus 15% restocking fee as these are clearance parts. Please note that unfortunately the following cannot be returned unless faulty: DVD's, products whose security seal has been broken, perishable items. This does not affect your statutory rights.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.

Faulty Products

We know from time to time faulty products occur. We wish to resolve the problem as quickly as possible for you. If you can take a digital photo of the faulty product and e-mail it to us we may be able to resolve it without having to have the goods returned. We cannot guarantee that a solution can be reached this way and still may require the item to be returned.

All faulty items should be returned in a clean condition for health and safety reasons.

Exchanges

If you wish to exchange an item, we follow a slightly different procedure from most other businesses.
Firstly you will need to contact us using the returns form to let us know that you are returning the item, you will need to also state on the form your original invoice number and that you wish to exchange.
If you then purchase the new item that you want from the site, we can get it sent out straight away.
Upon receipt of your returned item, we will issue the refund.
This works out a lot faster than a normal exchange as we can send out your order as soon as you have placed it meaning you do not have to wait for us to receive your return before we can send out your replacement item.

Refunds

Refunds will be processed within 30 days and refunded back to the original payment method once all goods have been received checked and processed.

How to Return an Item

Please complete the online returns form and submit it to us using the form found on our Return & Refunds Policy. Please then await a further reply from us before sending any parts back, this is normally within 1 business day.

Linklater Engineering Ltd - Privacy Policy 

Introduction

This Privacy Policy outlines Linklater Engineering Ltd (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at www.linklaterengineering.co.uk (" Site ") or otherwise share personal information with us (collectively: " Users "). 

Grounds for data collection 

Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

What information do we collect?

Our Company may collect and process the following data about you:

Personal identification information

We may collect personal identification information (also referred to as personal data) from Users in avariety of ways, including, but not limited to, when Users visit our Site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may automatically collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use"cookies" to enhance User experience. A User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. For more information, please refer to our Cookie Policy.

How do we receive information about you?

We receive your Personal Information from various sources:

• When you voluntarily provide us with your personal details in order to place a web order on our Parts Clearance store;
• When you use or access our Site in connection with your use of our services;
• From third-party providers, services and public registers (for example, traffic analytics vendors).

How do we use collected information?

Our Company may collect and use Users personal information for the following purposes:

To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site and our services

We may use feedback you provide to improve our products and services. We may also use your personal data to obtain details about website statistics and traffic to our Site, to improve the overall running of our Site.

To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them. We may also use social plugins to give you an even better experience of our Site.

To send periodic emails

We may use the email address to respond to their enquiries, questions, and/or other requests.

To fulfil a Parts Clearance Store order

We require users personal information in the form of name, address, contact details and card details to process a parts order from out Parts Clearance Store.

We may also disclose information if we have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

User Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at enquiries@linklaterengineering.co.uk.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third-party cookies' which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, which pages they visit, when they do so, etc. We use the information we obtain from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Third-party collection of information

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

How do we safeguard your information?

When using the website, you are responsible for ensuring that your personal information and card payment details remain confidential and you agree to accept responsibility for all activities. If you believe this information has become known to someone else contact us and your card payment provider immediately.

When providing your details, ensure that the information you provide us with is complete and correct as these can not be changed once a order has been placed in our Parts Clearance Store.

When you are asked to enter sensitive details such as payment card details, the information is encrypted. This means that it takes the characters you key and converts them into code for Internet transmission.

When you are on a secure page the lock icon button on the bottom of your web browser becomes locked, when you are surfing it will be open or unlocked.

The servers that we store your information on are kept in a safe, secure environment.

It is important that you protect your passwords and card payment details to avoid unauthorized use. Be sure not to save any personal information and card payment details when using a shared computer. Your personal information and card payment details should remain confidential.

Advertisements

We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser). 

You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at enquiries@linklaterengineering.co.uk .

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at enquiries@linklaterengineering.co.uk .

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Last Modified 20/01/2021